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Supervisor Customer Experience (10024)

Job Purpose: Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction.  Proactively addresses any customer relationship issues. As an advocate for the customer. Ensures proper cash handling procedures are adhered to.

 

KEY DUTIES

  • Selects, trains and mentors hourly personnel.  Ensures that all personnel have been trained and/or retrained according to customer service standards.
  • Ensures highest level of customer satisfaction. Concentration on terminal cleanliness and overall facility condition as well as employee appearance is critical.
  • Maintains high level of customer experience quality in accordance with company standards.
  • Ensures safety of passengers and employees by proactively removing hazards and fostering an environment of safety.
  • Ensures sound cash control and maintains GLI field accounting standards. 
  • Provides employee development by providing ongoing feedback to employees concerning strengths and areas of needed improvement and recommends supplemental training programs.
  • Determines proper staffing levels to ensure customer service expectation are met.
  • Other duties as assigned.

 

QUALIFICATIONS

  • High school diploma or equivalent. 
  • Bachelor’s degree (General Business, Hospitality or Transportation).
  • Customer service experience (1-3 years).
  • Management/Supervisory (required).
  • Training and Motivation (required).
  • Interpersonal (required).

 
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Location
330979 - Richmond
2910 North Blvd, Richmond, Virginia, USA, 23230
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  • Company:
    Greyhound
  • Terms and Conditions Type:
    Full Time
  • City:
    Richmond
  • State:
    Virginia
  • Category:
    Management
  • Closing Date:
    September 22 2017
  • Contact Telephone Number:
    999-000-9999
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