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Scheduling Supervisor (34159)



Scheduling Supervisor

 

First Transit is seeking a Scheduling Supervisor for our Denver, CO location! The individual in this position is responsible for the daily operations of the Scheduling and Verification Departments at the Access-A-ride call center. If you have the drive, confidence, and determination to succeed, we are looking for you!

 

At First Transit, we are proud to offer:

  • $20/hr
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.
  • A great work environment.

Responsibilities

  • Manage, evaluate, train, hire, and discipline staff for the both departments/teams
  • Schedule and manage staff to meet performance objectives and ensure compliance with contractual obligations and incentives
  • Learn scheduling and verification procedures to develop expertise in both processes in order to coach and direct staff
  • Research and respond to customer complaints and commendations as required under contract maintaining a minimal level of complaints; includes the ability to communicate with customers to resolve or address issues as needed
  • Track and manage employee attendance including benefit time use
  • Represent the department to the RTD, customer, and contractors as needed; participate in the management team as a contributing member
  • Review, analyze operational procedures and manage for process productivity and accuracy

 

Qualifications

  • Experience or familiarity with paratransit services and basic requirements
  • Experience with software used for paratransit operations or similar experience
  • Ability to multi-task and work comfortably in a fast-paced environment and maintain focus on deliverables
  • High attention to detail
  • Excellent verbal and interpersonal skills
  • Excellent judgment and problem-solving skills
  • Computer skills in Microsoft Office and ability to learn new software
  • High school diploma or GED equivalent; college experience preferred

 

                                                                                      Apply now!

 

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.


 
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Location
52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Denver
  • State:
    Colorado
  • Category:
    Administrative & Operational Support
  • Contact Telephone Number:
    303-480-2005
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