Scheduler (27054)


This position coordinates daily transportation services for Access – a – Ride customers by maintaining telephone and radio communications with customers, carriers, and drivers.

First Transit Offers: 

  • Paid Training
  • $14.94 an hour
  • Free RTD bus pass
  • Advancement opportunities

Major Responsibilities:

  • Use scheduling software (RouteMatch Scheduling Engine, RSE) to produce and distribute manifests for next day trips as contractually required, seven days a week.
  • Critically analyze daily schedules in support of on-time performance, efficient routing, and productivity objectives.
  • Monitor demand throughout the day and adjust run times and breaks as needed. Communicate run time adjustments to service providers in timely manner.
  • Run appropriate reports throughout the day and at the end of the day to check for issues and make necessary corrections.
  • Maintain/update customer profile information in system and assist in managing standing order trips.
  • Provide timely feedback to supervisor/manager on issues and recommendations for improvement.
  • Perform other related duties as assigned. 


Experience & Skills Required:

  • High School Diploma or GED
  • Must have completed one year of customer service rep or have equivalent skills/experience of a dispatcher
  • Good computer skills necessary
  • All candidates subject to a pre-employment background check and drug screen.
  • Ability to learn dispatching software
  • Must be able to manage emergency situations for drivers
  • Must be a strong team player
  • Must possess excellent interpersonal skills, good problem solving and analytical skills necessary to gather and interpret data, have good organizational skills and be able to prioritize work.

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State:
  • Salary:
  • Category:
    Administrative & Operational Support
  • Contact Telephone Number:
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