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Reservationist (34165)



Reservationist & Call Taker

Become a part of our First Transit team as a Reservationist. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

At First Transit, we are proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days
  • A great work environment.

Reservationist responsibilities include:

  • Answers all incoming phone calls promptly and courteously.
  • Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
  • Records type of service/related information accurately on each ride request.
  • Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
  • Has proficient knowledge of Scheduling System.
  • Possesses knowledge of First Transit and “agency” policies and Procedures.
  • Efficiency is demonstrated by average telephone talk time.
  • Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
  • Suggests alternatives to passengers if system is at capacity at a particular time.
  • Maintains organized work environment.
  • Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.

Reservationist requirements:

  • High School Diploma or GED Equivalent
  • At least 6 months of Call center experience
  • Knowledge of computers
  • Customer service experience
  • Experience with filing, data processing
  • Familiar with service area
  • Able to make sound judgment decisions
  • Team-player attitude

 

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

 

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.


 
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Location
55870 - GRTC
301 East Belt Blvd., Richmond, Virginia, United States, 23224
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Richmond
  • State:
    Virginia
  • Category:
    Customer Service & Monitor
  • Contact Telephone Number:
    804-474-9369
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