Loading...

Regional Manager (25661)



Implements strategic and tactical service plans with respect to customer service and the overall customer experience.

  • Develops initiatives to increase sales and performs analysis and makes recommendations to ensure competitive advantage from a marketing, customer service and human resources perspective.

 

  • Monitors performance of terminals, agencies and acts on deviations from standards or plans.  Monitors success of the overall consumer engagement and satisfaction.

 

  • Selects, trains and mentors managers.  Ensures all personnel have been trained and/or retrained according to customer service principals.

 

  • Promotes and ensures good labor relations.  Works with Assistant Business Agents and Shop Stewards and handles 3rd level grievance resolutions.

 

  • Ensures highest level of customer satisfaction & resolves escalated customer complaints.

  • Ensures sound cash control and maintains GLI field accounting standards within district.

  • Provides ongoing feedback to employees concerning strengths and areas of needed improvement.

 

  • Prepares and communicates performance evaluation, including any changes in base pay.  May recommend supplemental training programs.

 

  • Ensures compliance with safety and environmental company standards, laws and regulations. 

 

  • Other projects or tasks as assigned.

 

 

High school diploma or equivalent (required).  Bachelor’s degree (preferred).

 

Work Experience: 

  • Hospitality or Customer Service (5-7 years). 
  • Planning and analysis (3-5 years). 
  • Budget responsibility (3-5 years). 

 

Skills

  • Passion for customer service ability to create innovative solutions to keep customers committed to the brand. (required).
  • Training, Motivation.
  • Interpersonal (required).
  • Analytical (required).

 
Loading...
Close large map
Location
250327 - Cleveland, OH
1465 Chester Avenue, Cleveland, Ohio, United States, 44114
Loading...
  • Company:
    Greyhound
  • City:
    Cleveland
  • State:
    Ohio
  • Category:
    Customer Service & Monitor
  • Contact Telephone Number:
    3124085857
Loading...
Share this page
Vacancy Alerts
Create an alert subscription based on this vacancy