Regional Manager (25661)

Implements strategic and tactical service plans with respect to customer service and the overall customer experience.

  • Develops initiatives to increase sales and performs analysis and makes recommendations to ensure competitive advantage from a marketing, customer service and human resources perspective.


  • Monitors performance of terminals, agencies and acts on deviations from standards or plans.  Monitors success of the overall consumer engagement and satisfaction.


  • Selects, trains and mentors managers.  Ensures all personnel have been trained and/or retrained according to customer service principals.


  • Promotes and ensures good labor relations.  Works with Assistant Business Agents and Shop Stewards and handles 3rd level grievance resolutions.


  • Ensures highest level of customer satisfaction & resolves escalated customer complaints.

  • Ensures sound cash control and maintains GLI field accounting standards within district.

  • Provides ongoing feedback to employees concerning strengths and areas of needed improvement.


  • Prepares and communicates performance evaluation, including any changes in base pay.  May recommend supplemental training programs.


  • Ensures compliance with safety and environmental company standards, laws and regulations. 


  • Other projects or tasks as assigned.



High school diploma or equivalent (required).  Bachelor’s degree (preferred).


Work Experience: 

  • Hospitality or Customer Service (5-7 years). 
  • Planning and analysis (3-5 years). 
  • Budget responsibility (3-5 years). 



  • Passion for customer service ability to create innovative solutions to keep customers committed to the brand. (required).
  • Training, Motivation.
  • Interpersonal (required).
  • Analytical (required).

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250327 - Cleveland, OH
1465 Chester Avenue, Cleveland, Ohio, United States, 44114
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    Customer Service & Monitor
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