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Operations Supervisor (32438)



First Transit is a leading provider of passenger transportation, contract and management services, and operations management consulting for locations across the United States and Canada.  Because we employ a diverse group of highly successful individuals, we are able to safely and efficiently carry over 160 million passengers each year!

 

First Transit is proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.
  • A great work environment.

 

Job Purpose: Operations supervisor is in charge of all day to day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner. They are responsible for driver check in processes and assignment of work and mandatory overtime assignment if needed.

 

Responsibilities:

  • Demonstrates and promotes a safe team oriented environment at all times.
  • Responsible for the check in process of drivers including adherence fitness for duty
  • Inspection, uniform and credential check and assignment of vehicles.
  • Coordinates vehicle rotation and trips by the assignment of CSR personnel and vehicles.
  • Insures that drivers follow through with established vehicle rotation and customer service
  • Observes safety practices of personnel and takes corrective action when necessary.
  • Assists General Manager during training sessions and one on one meeting.
  • Assist passenger with luggage when necessary
  • Monitors break times for drivers and manage the process to insure all staff gets their entitled break time.
  • Assists with trouble passenger calls when the need arises including wheelchair assistance calls
  • Maintain use of site to under the overall direction of the Contract Manager.
  • Insures that system meets airport requirements as defined by contract.
  • May participate in disciplinary actions including discharge meetings.
  • Other duties as assigned

 

Education & Certifications Required:

  • High school diploma or equivalent
  • Prior supervisor experience preferred.

 

Experience & Skills Required:

  • Excellent customer service skills.
  • Must be available to work shifts that can start at any hour (24 hours).
  • Must be able to work without direct supervision and in a team oriented environment.
  • Must read and understand street signs, vehicle rotation and customer service plan and maps.
  • Must have excellent communication skills and conflict resolution skills
  • Ability to effectively and clearly communicate with passengers and supervisors
  • Able to work all shift hours and days assigned.
  • Computer Proficient

 

Special Requirements

  • Required to wear all company designated and provided Protective Personal Equipment (PPE) daily for duration of shift while in designated work areas

 

Apply today to join our team!

 

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

 

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.


 
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Location
55362 - Redwood City Lyft
934 Brewster Ave, Redwood City, California, USA, 94063
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Redwood City
  • State:
    California
  • Category:
    Management
  • Contact Telephone Number:
    650-482-9359
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