Operations Manager (29683)

Operations Manager

Become a part of our First Transit team as an Operations Manager. This position assists the General Manager in supervising daily operations. The Operations Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, we are looking for you!

First Transit is proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
  • A great work environment.

Operations Manager major responsibilities:

  • Assists the General Manager (GM) in day-to-day operational oversight of location operations including coordinating routing/scheduling, supervisor of dispatchers, in service monitoring, coordinating fueling, and bus turn-in activities involved in daily transit operations.
  • Assumes first-line supervision of location employees.  Ensures company policies and procedures are followed.
  • Monitors and evaluates location operations activities: Vehicle on time statistics, missed runs, driver total work hours, driver total pay hours, customer compliant and satisfaction management, accident data, road call data, other operations related functions.
  • Recommends discipline to GM and mentors and develops’ operations staff as necessary. 
  • Manages customer satisfaction for the location and completes customer complaint investigations
  • Develops manpower requirements for Road Supervisors, Dispatchers, Operators and Service Personnel. Prepares and verifies operations payroll.
  • Coordinates operations personnel certification and training with the Safety Manager.
  • Works with the Maintenance Manger to ensure that vehicles dispatched are in proper working conditions.
  • Performs all other duties as assigned and may assist with other areas based on location needs.

Operations Manager requirements:

  • 5-7 years experience in transportation and dispatching transit operations.
  • 2-3 years supervisory experience preferred.
  • Accounting and detailed reporting experience.
  • Computer literate with working knowledge of Microsoft Office.
  • Ability to effectively prioritize tasks and manage time effectively.
  • Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public.
  • Work extended hours regularly, including weekends and holidays.
  • Demonstrate regular and consistent attendance and punctuality.
  • Possess working vehicle to travel within service area as needed.
  • Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

First Transit is an Equal Opportunity Employer.

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

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55625 - Rutgers University (New Brunswick)
621 Squibb Drive, New Brunswick, New Jersey, USA, 08902-6302
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    New Brunswick
  • State:
    New Jersey
  • Category:
  • Contact Telephone Number:
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