General Manager (10168)

General Manager      


Job Purpose: Direct oversight of location team providing transit shuttle service within Washington DC nearly 24 hours per day, 7 days per week.  Initiates, develops, and maintains a successful contract relationship utilizing location resources and region and corporate support.


Major Responsibilities:

  • Handles all contractual services to include administrative functions, information systems, parts purchasing, and inventory control.
  • Ensures compliance of all company procedures and policies to include First Quality Management (FQM) requirements.
  • Ensures services are provided within budget and action plans developed and implemented to improve operational efficiencies.
  • Maintains company and contractual assets (vehicles, facilities, inventories, tools, and equipment).
  • Ensures compliance of local, state, and federal laws and regulation (EPA, OSHA, DOT, ADA, and EEOC).
  • Analyzes, prepares, and develops budgets and forecasts.
  • Negotiates operating budgets and contractual terms with customers.
  • Assesses resource needs, problems, and trends and plans accordingly.
  • Develops action plans to ensure customer retention.
  • Assures a safe working environment.
  • Provides and promotes effective communications with customers.
  • Provides leadership and guidance to develop location and company bench strength.
  • Establishes training goals and requirements for all personnel.
  • Satisfies client, corporate, and contractual reporting requirements and needs.
  • Assists in technical sales support and develops sales leads.
  • Some sales responsibilities.  
  • Day to day operational needs to ensure high quality services
  • Customer Service focused decisions, including with riders, our client, and employees
  • Ensures contractual compliance
  • Develops budgets and forecasts.
  • Negotiates contracts with customers.


Experience and Skills Required:     

  • High School Diploma or equivalent required
  • Bachelor’s degree in Business or related field strongly preferred.
  • Minimum 5 years fixed route transit leadership experience.
  • Experience with transit technologies strongly preferred
  • Computer literate with a good working knowledge of Microsoft Excel and Word.
  • Must have evidence of building solid relationships with supervisors, peers, and subordinates.
  • Excellent communication skills.
  • Demonstrated ability to build and continuously motivate highly effective teams.
  • Successful track record in managing budgets and/or P&L responsibility.
  • Ability to interface with using agencies, directors, elected officials, operators, and all levels of hourly and salaried employees, including senior management.
  • Must be a self-starter able to obtain successful results without supervision.

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55313 - WMATA
1710 17th St NE, Washington, DC, United States, 20002
  • Company:
    First Transit
  • City:
  • State:
    District of Columbia (DC)
  • Category:
  • Closing Date:
    October 30 2017
  • Contact Telephone Number:
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