Dispatcher (31767)


First Transit is seeking a Dispatcher for our Denver, Colorado location! In this position, you will dispatch vehicles and drivers using a computerized dispatch system to assure that all passenger pickups and returns are made in a timely, safe and efficient manner. We hire individuals who make safety and customer service their top priorities. First Transit is looking for you if you have the drive, confidence, and determination to succeed, then this a great advancement opportunity!


At First Transit, we are proud to offer:

  • Pay is $16.76 HR ($17.35/HR for bilingual candidates)
  • Tremendous career advancement due to a strong presence across North America
  • Comprehensive benefits package with paid holidays & vacation medical, vision, and dental coverage, 401(k) savings plan
  • A great work environment


Dispatcher Responsibilities:

  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service


 Dispatcher Experience & Skills:

  • Previous Call Center and Dispatch experience preferred but not required
  • At least 1 year of customer service work
  • At least 1 year dispatch or scheduling experience or work experience that clearly demonstrates the applicants ability to rapidly learn and perform the duties and responsibilities of the position
  • Ability to type 35 wpm and good ten key skills.
  • Ability to work independently
  • Good communications skills, both orally and in writing. Strong phone skills and interpersonal skills
  • Solving customer service issue involving calls from customers and operators on the road


Education & Certifications Required:

  • High School Diploma or GED.
  • Current Driver’s License


FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

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52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State:
  • Salary:
  • Category:
    Administrative & Operational Support
  • Contact Telephone Number:
    303 480 2005
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