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Dispatcher (31714)



This position is responsible for calling and assigning available Drivers to work, monitoring capacity needs, and reacting to issues that arise in the course of normal day-to-day business. These issues may include repositioning equipment and drivers, adhering to assigned pools, routing messages and maintenance priority messages.

 

Key Duties:

  • Ensure efficient driver operations through interaction with drivers, field operations personnel, field management and corporate management
  • Advise of operational problems, using discretion and sound business judgment to solve dispatch-related issues which adversely impact bus operations to coordinate and implement solutions
  • Assign and remove work for Drivers in accordance with business needs, contractual requirements, Company procedures and good business judgment
  • Assign buses and manpower to solve real-time overload situations and efficiently schedule operations
  • Advise Customer Service, Maintenance and Driver Operations field staff regarding availability of drivers and buses
  • Research and assist with Driver pay disputes
  • Maintain current knowledge on all contract terms and interpretations and correctly apply collective bargaining agreement 

 

Qualifications:

  • 1-3 years customer service experience, including problem resolution
  • Dispatching experience preferred
  • Excellent verbal and written communication skills, with the ability to exercise active listening
  • Ability to practice considerable diplomacy, judgment and discretion in establishing and maintaining good working relationships with internal and external customers
  • Thorough knowledge of United States geography
  • Knowledge of GLI Operations and DOT regulations preferred
  • Must be detail oriented and analytical
  • Proficient with Microsoft Outlook, Word, and Excel
  • Basic mathematics skills required
  • Ability to work day, evening or night shift, weekends and holidays.
  • High School Diploma or equivalent required; Bachelor’s degree preferred

 
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Location
689942 Dallas 315
315 Continental, Dallas, TX, 75207
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  • Company:
    Greyhound
  • Terms and Conditions Type:
    Full Time
  • City:
    Dallas
  • State:
    Texas
  • Category:
    Corporate
  • Contact Telephone Number:
    214-849-8000
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