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Dispatcher-$15.51 - $16.76 / HR- Full Time (23414)



Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love! 

First Transit needs Dispatchers in Denver, CO. Our dispatchers are an integral part of daily operations. Our dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is exactly why our employees say this is the “ love-what-you-do” line of work!

 

Our Dispatchers enjoy:

  • $15.51 - $16.76/HR ($16.05/HR for bilingual candidates)
  • Team-oriented environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatchers are responsible for:

  • Reviewing route performance and responding to customer inquiries and needs in a timely manner. 
  • Offering free bus passes
  • Overseeing road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. 
  • Processing route openings, insertions, extensions and issue resolutions
  • Using computer system to retrieve scheduled information; Using reference material to quickly and accurately determine the best method to assist client.
  • Providing customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. 
  • Completing a variety of daily reports and clerical duties
  • Answering and directing business calls to appropriate personnel
  • Managing emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Managing daily service by reviewing route performance and proactively responding to situations that impact customer service.

To qualify as a Dispatcher, you'll need:

  • 1 year of customer service or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • The ability to work independently
  • Excellent verbal, interpersonal, judgment and problem solving abilities

 

First Transit keeps people moving and communities prospering That’s why we need amazing people like YOU to APPLY NOW!   

 

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


 
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Location
52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
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  • Company:
    First Transit
  • City:
    Denver
  • State:
    Colorado
  • Category:
    Administrative & Operational Support
  • Contact Telephone Number:
    303-480-2005
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