Dispatch Manager (11946)

First Transit, contractor for the TriMet LIFT Program, is currently seeking a Dispatch Manager for our Dispatch Center.
The Dispatch Manager, through direct involvement with all components of the operation, directs the day-to-day operation of the transportation system. Specifically, all client expectations and requirements must be met while complying with corporate policies and procedures. This position must organize and conduct activities to ensure safe, cost-effective, and on-time operating performance of the transportation system.

Major Responsibilities:

  • Ensures service delivery at standards set in client contract.  Controls on-time performance of routes and ensures each route is covered daily.
  • Facilitates complaint resolution.
  • Oversight of scheduling and dispatching activities.
  • Coordinates personnel recruiting, hiring, and training as well as coordinates re-training and safety instruction. Will provide supplemental training to employees as required.
  • Oversight of staff schedules and verifies work records for payroll.  Coordinates validation of routes with validation clerk.  Screens route sheets, pay sheets, and performance reports for accuracy and trends.
  • Ensures overtime is controlled within budget.  Ensures part-time employees do not consistently work full-time hours.
  • Maintains a positive work environment by providing all employees with fair and equitable supervision and encouraging professional and personal growth.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Documents employee performances, provides training, and applies appropriate discipline to dispatchers and schedulers.
  •  Performs Project/General Manager duties in the absence of the Project/General Manager.
  •  The Operations Manager is directly supervised by the Project/General Manager. Support is provided from all of the Corporate Departments (Safety; Human Resources; Accounting; Payroll; Maintenance; Information Systems; etc.)  Operations Manager has ability to make daily service related operational decisions in directing the affairs of dispatch and complaint resolution.

Experience & Skills Required:

  • Paratransit transportation experience (required)
  • Trapeze of similar scheduling software experience (strongly preferred)
  • Call Center enviornment experience (strongly preferred)
  • Bachelor's degree strongly preferred; Four (4) years of supervisory/management experience in a Dispatch environment. An equivalent combination of education and experience required may be considered.
  • Be able to assimilate information quickly and accurately in order to make effective day-to-day operational decisions.
  • Computer literate and have knowledge of MS Office.
  • Familiarity with basic vehicle mechanical processes and maintenance preferred.
  • Supervisory experience with hourly employees and knowledge of Human Resources issues.
  •  Strong organizational skills, the ability to effectively prioritize tasks, and strong time management skills.
  • Effectively interact with all levels of employees, from vehicle operators to Senior Management and with the general public.

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52617 - Portland Lift - Call Center
2800 NW Nela Street, Portland, Oregon, USA, 97210-1716
  • Company:
    First Transit
  • City:
  • State:
  • Category:
  • Closing Date:
    September 29 2017
  • Contact Telephone Number:
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