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Customer Service Support Representative (French) - Greyhound Package Express (14095)



Customer Service Support Representative (French) - Greyhound Package Express

Summary 

The Customer Service Support Representative is the back office support for the Call Center.  L2 escalated calls are also handled in this position.   

Key Responsibilities 

·         Provide L2 support to CSRs.

·         Process all deferred and preferred boards.

·         Process all email and written correspondence.

·         Follow up with updated customer tracer information.

·         Provide support to field agents, customers, and call center staff.

·         Escalate L3 issues to Supervisor or Sr. Manager 

Qualifications 

·         Must speak French

·         High School diploma or equivalent.

·         1+ years Call Center / Administrative.

·         1+ years Customer Service experience.

·         Excellent customer service and communication skills required

·         Detail oriented

·         Excellent problem solving skills

·         Experience in a customer focused multi-tasked environment preferred,

·         Strong written and oral skills (Bi-Lingual a plus)

·         Extensive knowledge of US and Canadian Geography, Trips, Next Jet, 

·         Type 35 to 40 wpm

·         Must be able to work independently and be able to adhere to a flexible work schedule (including evenings, weekends, and Holidays)


 
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Location
689942 Dallas Austin St
802 Commerce Street, Dallas, TX, USA, 75202
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  • Company:
    Greyhound
  • Terms and Conditions Type:
    Full Time
  • City:
    Dallas
  • State:
    Texas
  • Category:
    Corporate
  • Closing Date:
    January 29 2018
  • Contact Telephone Number:
    214-849-8000
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