Business Analyst (24967)

Business Analyst

Job Purpose:  Works closely with key business stakeholders, portfolio managers, and subject matter experts to understand the drivers for business change and enables strategic business goals and objectives through the use of technology.  Builds strong relationships within the operating company and assists in the elicitation, analysis, and realization of critical business needs. Conducts business systems process analysis, needs assessments, and preliminary cost/benefit assessments in an effort to align information technology solutions with business initiatives. Prepares functional and technical specifications, business cases and preliminary project estimates, and project plans. 

Key Duties:

  • Builds strong relationships with business stakeholders and subject matter experts to develop in-depth understanding of key business functions and the business processes they support.
  • Elicits business relationships using techniques such as interviews, document analysis, workshops, surveys, site visits, business process analysis, use case scenarios, user story mapping and business analysis.
  • Evaluates information gathered from multiple sources to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying needs of the business
  • Understands the importance of process standardization and facilitates discussions with the business to define “as-is” and “to-be” business process design and supporting business rules
  • Provides clearly written documentation, including business requirements/user stories and processes to ensure traceability from business analysis through solution design and delivery; documentation should be clearly understood by both business stakeholders and solutions provider
  • Create test plans and User Acceptance Testing scripts that support verification of all project deliverables and functionality while ensuring no existing functionality is compromised
  • Works closely with the appropriate persons/management to ensure business requirements are understood and the solution addresses complex business challenges.
  • Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure solutions stay in line with business needs
  • Works with Strategic Integrator to elicit required information from the business for deliverables and functional requirements.  Ensures the business requirements are effectively translated into detailed functional specifications from which appropriate business systems can be implemented or existing systems enhanced
  • Communicates regularly with business stakeholders, acting as a liaison between the business and solutions provider to manage expectations of the scope of business requirements on the delivery of business solutions
  • Maintains visibility to all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner
  • Identifies business areas of improvements, process improvements, and opportunities to increase effectiveness, proficiency, and processes
  • Maintains up-to-date knowledge of emerging technology trends and developments in areas of interest to the business
  • Identifies research and presents any new initiatives proposed by the business that may require IT involvement
  • Contributes to business case and statement of requirements and assists in developing business cases
  • Complies with the standards defined within the BA Community of Practice
  • Adhere to all Greyhound corporate guiding principles, processes, policies, standards and procedures.

Qualifications and Experience:

  • Bachelor Degree in Managed Information Systems or equivalent combination and/or experience.
  • 1-2 years experience in business process analysis or management, data analysis, workflow analysis
  • Desire to understand the business needs and functions
  • Customer service outlook to ensure the products delivered meet the business needs
  • Verbal/written communication skills and ability to interact professionally with a diverse group of business and IT executives, managers, and subject matter experts
  • Strong interpersonal skills and ability to engage the business customer, gathering, writing their requirements, and communicating business concepts to technical audiences
  • Experience with business process modeling techniques and developing process & flow diagrams
  • Able to analyze current state of business and engage in business process improvement and reengineering
  • Combines technical competence with business and commercial awareness
  • Ability to prepare templates, charts, diagrams, workflows, and visual media for targeted audiences in support of business requirements gathering and other key business comms
  • Strong analytical and problem-solving skills
  • Strong technical writing skills
  • Familiar with the project delivery lifecycle
  • High proficiency level in MS-Visio, MS-Excel, and MS-Power Point
  • Able to work in a cross functional manner
  • Anticipate problems and identifies long term implications of decision and actions
  • Ability to express complex technical concepts in business terms 


  • Minimal travel, local trips, not requiring overnight stay by air, bus or auto
  • Minimal domestic trips, requiring overnight stay by air, bus or auto

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689942 - Dallas ODC
350 N. St. Paul Street, Dallas, TX, USA, 75201
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