Application Support Analyst (11939)

Responsible for support, troubleshooting, maintenance and major incident management of multiple business applications within the Greyhound environment.

1) Support and troubleshoot applications (primarily application on linux and/or java based) within the Greyhound stack using our Service Now incident management system.
2) Work directly with customers/business to resolve issues within our defined SLA’s.
3) Work on a week long on-call rotation as a major incident coordinator for Greyhound applications.
4) Monitor applications regularly via multiple vendor dashboards.
5) Assist with transition of applications from third party support to in-house support.
6) Resolve incidents within Service Now, our incident management system.
7) Constantly learn and improve technical knowledge and expertise during software development.
8) Create Requests for Change (RFC) for all changes implemented by or requested by Application Support.
9) Assist more junior staff members with technical knowledge and system expertise.
10) Attend Change Advisory Board (CAB) on a weekly basis for awareness of system and infrastructure changes.
11) Provide guidance for others on the team on ITIL process
12) Create scripts as needed for monitoring applications
13) Create support scripts for the team to use for reoccurring issues.



High School diploma or equivalent required.Bachelors Degree in MIS, Computer Science or equivalent work experience strongly preferred.ITIL Foundation Certification a plus

  • 3-5 years of experience within application support
  • 1-3 years of experience setting up and supporting monitoring solution (IE. Nagios, Zabbix, HP Openview etc.. )
  • 1-3 years of experience within application support residing on linux
  • 1-3 years of experience troubleshooting Java based applications
  • Knowledge of other technologies is a plus (HTML/Perl, bash,ksh or others)
  • Working within an ESB environment a plus (Tibco, SoftwareAG, IBM)
  • Previous application support working in an Ecommerce environment.
Knowledge of SiteCore (a plus)

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689942 - Dallas ODC
350 N. St. Paul Street, Dallas, TX, USA, 75201
  • Company:
  • Terms and Conditions Type:
    Full Time
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  • Closing Date:
    October 30 2017
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